Job Description – Female Social Media Manager

Position: Female Social Media Manager
Company: Digicraft
Location: Bahadurabad, Karachi (On-site)
Job Type: Full-Time
Working Hours: Monday to Saturday | 10:00 AM – 7:00 PM

Job Summary

Digicraft is looking for a creative and motivated Female Social Media Manager to manage social media accounts, create engaging content, and help grow our clients’ online presence across multiple platforms.

Responsibilities

• Manage Facebook, Instagram, TikTok, LinkedIn, and YouTube accounts.
• Plan and schedule social media content.
• Create captions and basic marketing copy.
• Coordinate with the graphic designer and video editor.
• Reply to comments and direct messages professionally.
• Monitor social media trends and competitors.
• Generate monthly content calendars.
• Track performance and prepare simple reports.
• Assist in running Facebook and Instagram advertising campaigns.
• Maintain brand consistency across all platforms.

Requirements

• Female candidate (required).
• Bachelor’s degree (preferred).
• 1–2 years of experience in Social Media Management.
• Good English communication skills.
• Knowledge of Canva, Meta Business Suite, and basic AI tools (ChatGPT is a plus).
• Creative mindset with excellent communication skills.
• Ability to work independently and meet deadlines.

Benefits

• Market-competitive salary.
• Professional growth opportunities.
• Friendly working environment.
• Hands-on experience with international clients.
• Performance-based annual increment.

Job Description – Female Customer Support Representative

Position: Female Customer Support Representative
Company: Digicraft
Location: Bahadurabad, Karachi (On-site)
Job Type: Full-Time
Working Hours: Monday to Saturday | 10:00 AM – 7:00 PM

Job Summary

Digicraft is hiring a Female Customer Support Representative to assist customers through WhatsApp, phone calls, and email. The ideal candidate should have excellent communication skills and be able to handle customer inquiries professionally.

Responsibilities

• Respond to customer inquiries via WhatsApp, phone, email, and social media.
• Process customer orders and update order details.
• Coordinate with the warehouse and courier companies.
• Generate shipping labels from courier portals.
• Follow up on pending and delivered orders.
• Handle customer complaints politely and provide suitable solutions.
• Maintain customer records and order history.
• Escalate technical or product-related issues when required.
• Achieve customer satisfaction by providing timely support.

Requirements

• Female candidate (required).
• Intermediate, Bachelor’s degree, or equivalent.
• Fresh candidates are encouraged to apply (experience is a plus).
• Excellent Urdu communication skills; basic English is preferred.
• Good typing speed and computer skills.
• Knowledge of Microsoft Office and WhatsApp Business.
• Ability to multitask and work under pressure.
• Positive attitude and professional behavior.

Benefits

• Competitive salary.
• Training and career development.
• Friendly and supportive work environment.
• Performance-based bonuses and annual increments.
• Opportunity to work with international customers.